Your trust matters to us. We are committed to keeping your information private, secure, and used responsibly.

Personal Information Protection

Your personal information stays safe, accurate, and confidential at all times. The Bloor West Food Bank values the privacy of clients, donors, and volunteers, and protects data with secure systems. We never sell, rent, or trade mailing lists with outside organizations. Our team collects only the information needed to provide food bank services, communicate with you, and improve programs.

We follow the Ten Privacy Principles of Canada’s Privacy Law (PIPEDA) :

• Accountability – We take responsibility for all personal information in our possession and keep it strictly confidential.
• Identifying Purposes – We collect and record personal information only for specific purposes, and we clearly explain those purposes to you.
• Consent – We collect, use, and disclose your personal information only with your consent.
• Limiting Collection – We collect only the information necessary for the purposes we identify at the time of collection.
• Limiting Use, Disclosure and Retention – We keep your personal information only as long as necessary for the purposes we identified. The Bloor West Food Bank follows clear guidelines and procedures to securely dispose of or destroy personal information once it is no longer needed.
• Accuracy – We work to keep your personal information accurate, complete, and up to date. You can request corrections to any information you believe is incomplete or inaccurate.
• Safeguards – We protect your personal information with safeguards that reflect its sensitivity and how we collected it.
• Openness – The Bloor West Food Bank communicates its policies and practices clearly and in a way that is easy to understand.
• Individual Access – We provide you with access to your personal information.
• Challenging Compliance – You can contact the Executive Director of the Bloor West Food Bank at any time with privacy concerns. We review every complaint and, when necessary, take appropriate steps to resolve the issue.